Online Shop

Tech Support
If you are having trouble ordering online, processing a payment, accessing your account or downloading a file you have purchased, please see the FAQs below for instructions to resolve this. If you are still having issues please contact tech support.

Sales
If you have a query regarding a postal order you’ve placed (e.g. for books, CDs, etc.), if you wish to place an order manually, or wish to inquire about making a trade purchase, please email Sales via our contact page or call our product manager Steve on 0429 465 083.

 

I don't have a Paypal account and would like to use my credit card.

At checkout there are two payment options, Paypal or Credit Card payment, which is processed through National Australia Bank (NAB). Simply choose credit card option, click ‘Place Order’ and you will then be asked to enter your details for your credit or debit card.

DOWNLOAD ISSUES: I'm having trouble downloading a product I've bought OR I didn't receive email instructions.

If you have not received an email containing a link to your download from maggiedent.com in relation to your order, please check your spam/junk folder (If you’re using Gmail, you may need to look under the Updates tab). Otherwise, to access your downloads, you need to log in to your My Account area on Maggie’s site. Please follow the instructions below:

  • Click ‘Login’ at the top of any page (mobile users will find the link in the menu), or visit maggiedent.com/my-account/.
  • Your username is likely to be the email address you entered when you ordered and you also chose a password with your order.
  • If you have forgotten your login details, please select ‘I need to reset my password.
  • Once you have logged in you will be in the “My Account” area and you will see a button called DOWNLOADS
  • Click on DOWNLOADS and you will see a list of all the files you have purchased
  • Clicking on the name of each track (or the individual download button listed with each track), to start the download.

If you are still having issues, please contact tech support via our contact page

DOWNLOAD ISSUES: Downloading directly to my phone or tablet

Android Devices
Android users can simply download files directly from the internet or email and store them on their devices.

iPhones or iPads
Apple is known for its security which means downloading tracks directly to your device is not as easy. You have a couple of choices to download to Apple devices:

1. You can download your track to your computer first and upload to your device using iTunes;
OR
2. There are a number or 3rd party applications which allow you to download to your Apple device. This article offers 4 different methods of downloading tracks directly to your device (please note we do not endorse any of these methods or the software/apps involved, this is merely a suggestion) .

We HIGHLY RECOMMEND downloading your audio tracks to your computer first then transferring them to your phone.

Do you ship internationally?

maggiedent.com is an Australian business and we happily ship overseas. All prices are in Australian dollars (AUD) and include GST. If you are an international shopper, GST will be removed from your cart total after your address has been entered in the checkout.

How much is shipping?

STANDARD POST (Within Australia) – $5 for a single item (downloads not included) and $10 for two or more items.
EXPRESS POST (Within Australia) – $10 for a single item (downloads not included) and $15 for two or more items.
INTERNATIONAL – $20 per order(downloads not included).

How long will my order take to arrive?

STANDARD DELIVERY
7-10 Business days.

EXPRESS DELIVERY**
Next day guaranteed delivery to Australian capital cities.*

*Please read the Australia Post Express Post Guarantee  if you have selected the express post option.
**Please allow one business day for processing orders

INTERNATIONAL
10-30 Business days

**Please note** This is a guide only. After we ship an item, the delivery is out of our control. If you have a specific timeframe, it is recommended you choose the Express Post option.

I ordered some products and they haven't arrived. How can I check?

If you have any queries about orders please contact sales via our contact page.

Can I cancel my order?

You may cancel your order if it is shippable and the order hasn’t been dispatched. If it is a downloadable product and has been downloaded, then you are unable to cancel your order as you have already received your product.

Can I return my order for a refund?

If your order was damaged when you received it or was not what you expected, we are happy to arrange a replacement or refund. Please contact [email protected] if you would like to return an item and include your order number and phone number so we can process your request promptly.

Please note:

  • Books, CDs & DVDs may be returned for a refund provided they are sent back accompanied by the tax invoice (printable from your account).
  • Refunds will be made to the same credit card (or tender type) that was charged for the original purchase.
  • If a product is returned for any reason other than it being damaged or not as described, the customer is liable for postage.
  • If the product is damaged a new copy will be supplied.
  • eBooks and other digital products cannot be returned or exchanged after purchase unless faulty.

Events & Bookings

If you have a question about an upcoming event, please check the current events page for details before contacting us. If you wish to book Maggie for an event, please see the booking Maggie page.

I've lost my ticket/s or did not receive an email with my ticket.

Please go to www.trybooking.com/lost-tickets and enter your email address. (Check for emails from TryBooking in your Inbox and Spam folders). 

After doing this, if you still don’t receive your tickets, you may have entered your email address incorrectly on purchasing, or your account may have a firewall preventing the emails getting through. If that is the case please contact Events & Bookings via the contact page.

When will Maggie be speaking in my area this year?

Maggie’s upcoming events are displayed on the website at Current Events a month or more ahead of time, and you can also stay in touch with her movements by subscribing to her newsletter (on the home page) or ‘liking’ her Facebook page, where we advertise events organised by Maggie that are open to the public.

I want to attend an event that is listed as SOLD OUT. Can I go on a waiting list please?

Sorry, we do not have the resources to manage waiting lists for sold out events. If the event is one of Maggie’s own events, it may be listed on her Facebook page, and people often advertise tickets they can no longer use on individual event pages.

How can I organise for Maggie to come and speak in my area?

Details of Maggie’s seminars and topics plus contact details for enquiries and bookings can be found on the Booking Maggie page.

Counselling & Parenting Advice

If you have a parenting advice question, please be aware that Maggie cannot reply to every inquiry personally due to the high volume of messages we receive. Please check the common concerns page to find resources, information and videos covering many common parenting issues – at your fingertips, 24/7.

Does Maggie do private counselling sessions?

No sorry. Maggie worked as a counsellor for over a decade, however these days her goal is to support as many people as possible by providing support, resources and training through her books, online courses, DVDs and through her presentations and speaking engagements. Maggie travels to communities, schools and conferences around Australia and overseas many months of the year so unfortunately, her schedule does not permit for her to offer one-on-one counselling.

Since Maggie no longer does one-on-one sessions, where can I find help?

The organisations and resources listed on our Links page do wonderful work and are a good starting point. Some, such as Lifeline and Kids Help Line, offer 24-hour help over the phone and also have online chat support services. You may also wish to visit the Common Concerns page of this website, which lists resources that may be useful in dealing with particular concerns and issues.

NB: Urgent help for people at risk of harming themselves or others. Please do not hesitate to immediately get help by contacting: • Lifeline on 13 11 14 (free from mobiles/local call cost from landline); • Kids Help Line (for people aged 5-25) on — 1800 55 1800; • Suicide Call Back service on 1300 65 94 67 (costs local call) or call the police or ambulance on 000 if someone’s life is in immediate danger.
Visit the Links page to find other confidential support & resources for kids, adolescents and parents.

Can I email Maggie a question seeking parenting advice?

We receive many emails and Facebook messages seeking one-on-one advice and Maggie is not always able to reply to these personally. While her team endeavours to steer people in the right direction, it is useful if before emailing, you can please take a look at the Common Concerns page on Maggie’s website to see if Maggie has written an article, recorded some audio or done a video blog that pertains to your issue.

General Questions

I have written a book/created a program that I'd like Maggie to endorse or review. How can I get in touch with her about this?

Please send your request through to Maggie’s publicist Carmen by emailing media enquiries via our contact page.

Where can I buy Maggie's books?

You can buy Maggie’s books and other resources from the Online Store and many online book sites, or you can ask your local bookshop to get copies of her books in if for some reason they do not already have them in stock. Maggie’s products are also sold at the events she speaks at.

Still got questions?