FAQs / Help

We’ve created categories so you can now browse Maggie’s shop by ‘common concern’ topic. From the main shop page go to Browse by Common Concern and select the category that relates to your specific issue.

Once you’ve decided to buy something we understand it can be frustrating to have issues completing your purchase. Issues at checkout can be very specific to the customer and the device you’re using. Please drop a line to our support team here.

At checkout there are two payment options, Paypal, or Credit Card payment which is processed through National Australia Bank (NAB).

Due to huge delays and lost parcels, we are no longer posting to countries outside of Australia. Most of Maggie’s products are available in digital format so we encourage you to choose those. Also, SOME of Maggie’s resources are distributed by Amazon. Several of her books are also available on audiobook so check your usual audiobook provider for copies.

All prices on our site are in Australian dollars (AUD) and include GST. If you are an international shopper, GST will be removed from your cart total after your address has been entered in the checkout.

STANDARD AUSTRALIA POST – $7.50 for a single item and $10 for two or more items.
EXPRESS AUSTRALIA POST – $10 for a single item and $15 for two or more items.
–NOTE WE DO NOT SHIP INTERNATIONALLY–

Note: When downloadable/digital goods are included in your order, they will not be counted when calculating shipping costs.

You will receive an email to let you know once your order has been shipped. Once your order is in the post the following delivery times apply:

STANDARD DELIVERY
4-14 Business days (not including lodgement day)

EXPRESS DELIVERY**
Next day guaranteed delivery to Australian capital cities.*

*Please read the Australia Post Express Post Guarantee  if you have selected the express post option.
**Please allow at least one business day for processing orders.

**Please note** This is a guide only. After we ship an item, the delivery is out of our control. If you have a specific timeframe, it is recommended you choose the Express Post option.

If your order is damaged when you receive it or is not what you expected, we are happy to arrange a replacement or refund. 

eBooks and other digital products cannot be returned or exchanged after purchase unless faulty.

If you have not received an email containing a link to your digital purchase from maggiedent.com in relation to your order, please check your spam/junk folder (If you’re using Gmail, you may need to look under the Updates tab). Otherwise, to access your download or streaming video, you need to log in to your My Account area on Maggie’s site. Please follow the instructions below:

• Click ‘Login’ at the top of any page (mobile users will find the link in the menu), or visit maggiedent.com/my-account/.
• Your username is likely to be the email address you entered when you ordered and you also chose a password with your order.
• If you have forgotten your login details, please select I need to reset my password.
• Once you have logged in you will be in the “My Account” area and you will see MY DOWNLOADS  and MY VIDEOS
• Click on MY DOWNLOADS and you will see a list of all the files you have purchased.
• Click on MY VIDEOS to see a list of all the streaming videos you have purchased

Note you can also use the player next to your item in MY DOWNLOADS to stream the audio.

If you are still having issues, please contact tech support via our contact page

Android Devices
Android users can simply download files directly from the internet or email and store them on their devices.

iPhones or iPads
Due to their design Apple iOS devices cannot directly download mp3s and you may find they skip. However, you can use the player next to your item in MY DOWNLOADS to stream the audio. To download for access offline you have a couple of choices:

1. You can download your track to your computer first and upload to your device using iTunes;
OR
2. There are a number or 3rd party applications which allow you to download to your Apple device. This article offers advice for downloading tracks directly to your device (please note we do not endorse any of these methods or the software/apps involved, this is merely a suggestion) .

We HIGHLY RECOMMEND downloading your audio tracks to your computer first then transferring them to your phone.

Our membership community is flexible and no-obligation. If you want to try it out, you can choose to sign up for our monthly plan ($5pm) and cancel your subscription with no penalty, whenever you like. If you subscribe annually, your annual subscription will automatically renew one year from signup, however we’ll email you 7 days prior to remind you and give you the opportunity to continue or cancel your subscription.

First, make sure you are logged in and then go to the members area. You will see on that page (your dashboard) a graphic that says “Exclusive Offer”… underneath that is this month’s code. It’s also further down the page under an Exclusive Discount banner. Copy the code and head to commonsenseparenting.com.au. Add whichever webinars, masterclasses, online courses or conferences on video you wish to purchase to your cart than paste the code in the coupon

You can update your payment details or cancel your membership (we’ll be sorry to see you go!) at any time by going to Manage Membership in My Account.

Note: After cancelling, you will still have access to the Members’ Area until the end of your billing period.

Tickets purchased through Trybooking (most of Maggie’s events):
Please go to trybooking.com/resend-tickets and enter your email address. (Check for emails from TryBooking in your Inbox and Spam folders). After doing this, if you still don’t receive your tickets, you may have entered your email address incorrectly on purchasing, or your email account may have a spam filter that is preventing the emails from getting through. If that is the case, please contact Events & Bookings via the contact page.

Tickets purchased through Ticketbooth (Maggie’s one-day conferences):
If you are unable to locate your conference ticket/s (they would have been sent from Ticketbooth to the email address you gave when you booked – so please check your spam folder, or if using Gmail, your promotions and update folders too), then follow this link to get your tickets reissued through our conference ticketing provider Ticketbooth.

Tickets purchased for one of Maggie’s webinars or masterclasses:
If you have signed up to one of Maggie’s webinars or masterclasses and you’re having trouble finding your transaction email or your link to the event, please note these come from her commonsenseparenting.com.au website. To access your content/Zoom links, etc. please login directly at the commonsenseparenting.com.au site using the email and password you set when you purchased the class. There, you will find instructions for joining the live event, plus you can access the replay (after the event), handout, further info and free download gifts via the “My Content” tab. If you have are still having issues, please contact Maggie’s tech support team.

Babes in arms are welcome but Maggie’s events are generally not suitable for toddlers and older children. Some venues have quiet rooms.

Maggie’s upcoming events are displayed on the website at Current Events a month or more ahead of time, and you can also stay in touch with her movements by subscribing to her newsletter (on the home page) or ‘liking’ her Facebook page, where we advertise events organised by Maggie that are open to the public. Please note our newsletter subscribers get first-release access to tickets.

Once an event has sold out, a waiting list will generally open on the ticketing page and we will email everyone on the waiting list should an extra ticket allocation become available.

Details of Maggie’s seminars and topics plus contact details for enquiries and bookings can be found on the Booking Maggie page. Please note, Maggie has limited availability for live presentations. You may also prefer the more cost-effective, flexible option of licensing on of Maggie’s webinars, masterclasses or online courses for your school, organisation or community group. Find out more about licensing Maggie’s content.

If it is one of Maggie’s own events, please see our refund policy.

If the event is organised by a school or community organisation, then you will need to contact the event organiser directly to seek a refund.

No sorry. Maggie worked as a counsellor for well over a decade, however these days her goal is to support as many people as possible by providing support, resources and training through her books, online courses and webinars, seminars, membership community and through her presentations at conferences. We have collated a very detailed list of useful support services for parents, children, teens and families across a range of issues (including services that offer counselling support).You can access that here.

Many of the organisations and resources listed on our Help & Support Services page and our Links page do wonderful work and are a good starting point. Some, such as Lifeline and Kids Help Line, offer 24-hour help over the phone and also have online chat support services. You may also wish to visit the Parenting Help page of this website, which lists resources that may be useful in dealing with particular concerns and issues.

NB: Urgent help for people at risk of harming themselves or others. Please do not hesitate to immediately get help by contacting: Lifeline on 13 11 14 (free from mobiles/local call cost from landline); Kids Help Line (for people aged 5-25) on 1800 55 1800; Suicide Call Back service on 1300 65 94 67 (costs local call) or call the police or ambulance on 000 if someone’s life is in immediate danger.
Visit the Help & Support Services page to find other confidential support & resources for kids, adolescents and parents.

Please send your request through to Maggie’s publicist Carmen by emailing media enquiries via our contact page.

Maggie does not accept unsolicited submissions for guest posts on her website blog sorry. She does regularly share articles of interest on her Facebook page so if you do have a published article you think she’d love, which is not promoting a product (and which is relevant to her audience), email media enquiries via our contact page.

For media and marketing enquiries such as this please contact Carmen, Maggie’s publicist here.