All requests for refunds from ticket holders must be submitted via email to [email protected] (quoting the name and email address the booking was made in)
For one-day conferences and other catered events, we do not guarantee we can issue refunds for cancellations received less than 14 days prior*
Transfer of tickets.
Ticket holders are welcome to gift/sell (for no profit) their ticket/s if unable to attend an event. Please do not attempt to sell tickets via our Facebook page as scammers often target event pages and we can’t bear to see members of our community ripped off. If you do onsell/pass your tickets on, please ensure you forward your ticket/s to the person you are transferring your ticket/s to via email… and ensure they know which name the ticket was booked in. For one-day conferences, it is helpful if you can notify us of the name and email address of the new ticket holder so that we can include them in our event mailout information or forward any email
*A note about our policy: Because we are human, we understand that sometimes things go wrong and extenuating circumstances will always be considered.